BHC does user training?! … OK, I knew that. What impressed me was how passionately professional my colleagues are about it. 💯🙂
At the latest PALM Forum, our open Thursday format for everything around PLM, ALM and (sometimes far) beyond, Simon Gäde, Fabian Quentin and Sebastian Holtfoth presented their user enabling portfolio.
And it is far more than “just giving a training session”:
- Trainer-led courses & webinars
- Video content and wikis with learning paths
- Interactive web-based trainings with quizzes, audio and even small learning games
- And as a preview: AI-driven enabling assistants that adapt learning content to role and prior knowledge
The focus is on ALM (Codebeamer, Polarion and the like), but the approach works for any scope. The proof came with the example of the German football Bundesliga, complete with a club quiz and a jump-and-run game. ⚽😄
Takeaway: our customers’ goal is not the training itself, but the outcomes. These include faster onboarding, higher user acceptance and less support effort.
Or to put it differently: if BHC knew what BHC knows … 😉
Thanks to the team for the exciting insights!
PROSTEP Group / BHC GmbH